By the way, no matter how very politely you tell them you cannot understand them and ask for another operator, they will hang up on you. And I have had many who are completely incomprehensible. Oh yeah -they'll also hang up on you if you start speaking Japanese. I couldn't resist.
And this time? I closed the account.
They made the mistake of calling me back for a "customer satisfaction survey" and I used the last two minutes on my phone (which I keep only so my disabled husband can contact me in an emergency - now he cannot) to suggest they hang a map of the United States on the wall in...wherever.